Agent Knowledge

Agents only have access to knowledge that is explicitly assigned to them. By selecting items from your Knowledge Base, you control exactly what information each agent can reference when interacting with users.

Assigning knowledge

From the agent creation or edit modal:

1. Open the Knowledge section.
2. Browse or search your Knowledge Base for relevant items.
3. Select the items you want the agent to use.
4. Save the agent.

Multiple agents can share the same knowledge items. This is useful when you have a core set of product documentation that all agents should reference, but want each agent to have different instructions or a different focus.

How knowledge is processed

After assigning knowledge, the agent processes it in two stages:

• Vector indexing — The content is broken into searchable chunks so the agent can find relevant passages when answering questions.
• Graph building — A knowledge graph is constructed to capture relationships between concepts, giving the agent structured understanding of your product.

The agent’s status shows as Learning until both stages complete.

Note

Large knowledge bases may take a few minutes to process. Check the agent status indicator for progress.

Keeping knowledge up to date

When a knowledge item is updated or refreshed in the Knowledge Base, all agents that reference it automatically receive the latest content. There is no need to manually reassign items after an update.

If you add new documentation to your Knowledge Base, you will need to assign it to the relevant agents for them to access it.