Adding Videos

Product walkthroughs, feature demos, and training recordings can all be added to your Knowledge Base as videos, so they live alongside your documents in one place.

Supported formats

File uploads:

• MP4
• MOV
• AVI
• WebM

Video links:

• YouTube URLs
• Vimeo URLs

File uploads can be up to 100 MB each.

How to add videos

Open the Add Knowledge dialog from the Knowledge page and switch the content type to Video.

File upload

1. Navigate to the Knowledge page.
2. Click the + button next to Context to open Add Knowledge.
3. Select Video as the content type.
4. (Optional) Add a short description of what the video contains.
5. Click Add video to pick one or more video files from your computer.
6. Click Upload Video.

Video URL

1. Navigate to the Knowledge page.
2. Click the + button next to Context to open Add Knowledge.
3. Select Video as the content type.
4. Paste a YouTube or Vimeo URL (or a direct link to a video file) into the Video URL field.
5. Click Add Video.

How video knowledge works

Videos are stored in your Knowledge Base and can be previewed from the dashboard — YouTube and Vimeo links play in an embedded player, and uploaded files play inline. This keeps your product walkthroughs and demos organized in one place next to your documents.

Note

Video content is not currently searched the way document text is — text indexing applies to documents. If you want the information in a video to be available for answering questions, add it as a document (for example, a written walkthrough or transcript) as well.

Filtering and managing videos

Use the Videos filter on the Knowledge page to see only video items. See Managing Knowledge to preview, refresh, and remove them.