Testing Your Widget

Test your widget inside the dashboard before embedding it on your site. This confirms it responds correctly and looks right — no installation required.

Live preview

Both the Create Widget screen and the widget Settings tab render a live preview of the widget. The preview reflects your current appearance settings and updates as you edit, so you can see colors, sizing, and positioning before saving.

Playground

To test conversations end to end, open the Playground from the widget page. It runs the real widget against your Application so you can ask questions and exercise each interaction mode exactly as a user would. See Playground.

Test checklist

Work through these checks before deploying:

• Responses — Ask the questions your customers ask most and verify the answers are accurate and helpful.
• Interaction modes — Exercise Tell, Show, and Do to confirm each enabled mode works as expected.
• Quick-action chips — Tap each chip and confirm it sends the right prompt in the right mode.
• Greeting — Open the widget and check the greeting message displays correctly.
• Appearance — Verify colors, fonts, and position match your brand.
• Devices — Check the widget on both desktop and mobile viewport sizes.

Tip

Test with the questions your customers actually ask. Your support inbox or help desk is a good source — these are the queries the widget needs to handle well on day one.

Iterating on results

If something isn’t right during testing:

• Wrong answers — Add or update Knowledge so Marketrix has more context. More context leads to better responses.
• Missing Show/Do capabilities — Run Simulations so Marketrix learns your application’s UI.
• Appearance issues — Adjust settings in Widget Customization and re-check the preview.

Note

Changes to widget settings and to Marketrix’s understanding take effect immediately in the preview and Playground. You do not need to reinstall the widget to see updates — though a deployed widget loads its settings fresh on each page load.