Knowledge Base Overview
Knowledge is what Marketrix reads about your product. The Knowledge Base is a repository of documents and videos that ground Marketrix’s understanding of your Application — by bringing in product documentation, guides, FAQs, and training videos, you give it the context it needs to answer questions and guide users accurately.
Knowledge lives on the Knowledge page, scoped to the Application you’re working in. It works alongside the Application Graph — what Marketrix sees by exploring your app — to form a complete picture of your product.
What goes in the Knowledge Base?
Section titled “What goes in the Knowledge Base?”The Knowledge Base accepts three kinds of input:
- Documents — PDF, Word (
.doc/.docx), plain text (.txt), and Markdown (.md) files. You can upload files directly or import a document from a URL. Document content is processed and indexed so the relevant parts can be retrieved during a conversation. See Adding Documents. - Videos — MP4, MOV, AVI, and WebM files, plus YouTube and Vimeo links. Videos are stored so they can be previewed in the dashboard. See Adding Videos.
- Background Research — A one-click crawl of your Application’s URL that adds researched pages and a summary to your Knowledge Base automatically. See Managing Knowledge.
How Knowledge is used
Section titled “How Knowledge is used”Knowledge is scoped to your Application. Everything in the Application’s Knowledge Base is part of what Marketrix understands about that product — when a user asks a question through a widget or the Playground, Marketrix searches the Knowledge Base for relevant context, then uses it to craft a response.
When you add or remove a knowledge item, the Application’s understanding updates to match. Newly added content is processed and indexed in the background before it becomes available.
What to add
Section titled “What to add”Use the Knowledge Base to ground Marketrix in:
- Product features — How your app works, what each feature does, and how users interact with it.
- Workflows — Step-by-step processes that users follow to accomplish tasks.
- FAQ answers — Common questions and their answers, so they can be answered instantly.
- Troubleshooting steps — Known issues, error messages, and how to resolve them.
- Onboarding guides — Getting-started materials that help assist new users.
Data Sources
Section titled “Data Sources”Beyond documents and videos, the Knowledge page also lets you connect analytics tools as Data Sources, so Marketrix can learn from real user behavior. Available data sources are shown on the Knowledge page; behavioral analytics built from them surface under UX Research.