User Support Overview

User Support is where you bring Marketrix’s understanding of your product to your end users. It groups every customer-experience surface — the in-product Widget, Guides, Support Docs, State Triggers, and recorded Sessions — into a single area of the dashboard.

You’ll find it on the User Support page, scoped to the Application you’re working in.

What’s inside

User Support brings together the tools that put in-product help in front of users and let you observe how it’s used:

Widget — The embeddable chat interface your users interact with on your site. It connects them to Marketrix’s understanding of your Application for real-time help.
Guides — Step-by-step walkthroughs for your application, surfaced to users through a widget.
Support Docs — Help documentation for your application, managed alongside your other support surfaces.
State Triggers — URL-pattern rules that swap the widget’s quick-action chips depending on the page the user is on.
Sessions — Recorded user sessions captured by your widgets, available for replay and review.

How the pieces fit together

The Widget is the surface your users see. Everything else shapes what that surface offers:

Guides and Support Docs give users self-serve help they can pull up on demand.
State Triggers tailor the widget’s chips to the page, so the right prompts appear in the right context.
Sessions record what actually happened, so you can review real interactions afterward.

The User Support page also shows a Recent Activity feed for the current Application, tracking widget changes (created, updated, deleted).

Explore each tool

Widget Deploy an embeddable chat widget grounded in your Application.

Guides Step-by-step walkthroughs surfaced through a widget.

Support Docs Help documentation for your application.

State Triggers Swap widget chips per page with URL-pattern rules.

Session Recording Replay recorded user sessions captured by your widgets.